Privacy Policy

This Privacy Policy explains how Real Games, Inc. ("Real Games," "we," "us," or "our") collects, uses, and shares information when you use HeyRuby.tv and Hey Ruby, including our website, mobile applications, content production tools, marketplace, and related services (collectively, the "Service").

By using the Service, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Account information. When you sign up, we may collect your name, email address, profile photo, and authentication identifiers from providers such as Google or Firebase Authentication.
• Content you provide. Prompts, scripts, images, videos, audio, voice recordings, titles, descriptions, marketplace listings, and other content you create, upload, or generate.
• Transaction information. Purchases, subscriptions, HeyRuby Ticket grants/spends, marketplace activity, and limited billing details. Full payment card details are handled by our payment processors, not stored by us.
• Usage and device information. Pages viewed, features used, interactions, approximate location derived from IP address, device and browser type, identifiers, and log data.
• Analytics and engagement signals. Viewing patterns, attention and engagement metrics, and similar signals used to operate discovery, recommendations, and reporting features.
• Communications. Messages you send to support, feedback, and survey responses.

2. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service.
• Render, process, store, and deliver content you create or transact.
• Operate the marketplace, process payments, and manage subscriptions, coin wallets, episode unlocks, creator tips, and PayPal creator payouts.
• Personalize content, recommendations, discovery, and rankings.
• Perform content review, moderation, safety, and quality assurance.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Monitor access patterns, session behavior, API call sequences, and streaming request logs to detect scraping, bulk downloading, automated access, stream ripping, credential sharing, circumvention of security controls, and other violations of our Terms of Service. Logs generated by this monitoring may be preserved and used as evidence in civil or criminal proceedings. See our Terms of Service — Section 9 for our full enforcement policy.
• Communicate with you about the Service, updates, and support.
• Comply with legal obligations and enforce our Terms.

3. AI Processing

To generate and refine content, we and our third-party AI providers process the prompts, media, and related inputs you submit. Outputs may be stored, reviewed for safety and quality, and used to operate and improve the Service consistent with this Policy. Do not submit information you are not authorized to share or that you do not want processed by AI systems.

4. How We Share Information

We may share information with:

• Service providers. Cloud hosting, AI generation engines, payment processors, identity providers, analytics, and support tools that process information on our behalf.
• Other users and the public. Content you publish, list in the marketplace, share, or make public, along with associated profile details you choose to display.
• Buyers and sellers. Information reasonably necessary to complete marketplace transactions and licensing.
• Legal and safety. Authorities or third parties when required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for money. Some privacy laws define "sale" or "sharing" broadly; where those definitions apply, we honor applicable opt-out rights as described below.

5. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure the Service, and measure usage. You can control cookies through your browser settings, though some features may not work properly without them.

6. Data Retention

We retain information for as long as needed to provide the Service and for legitimate business and legal purposes, such as honoring marketplace and licensing obligations, resolving disputes, maintaining security and backups, and complying with law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You may also have the right to opt out of certain sharing or targeted advertising. You can manage much of your information in account settings, and you can contact us at tv@realgames.ai to make a request. We will respond consistent with applicable law and may need to verify your identity.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including rights to know, delete, correct, and opt out of certain sharing. If you are in the European Economic Area, the United Kingdom, or a similar jurisdiction, you may have rights under applicable data protection laws and may lodge a complaint with your local supervisory authority.

8. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at tv@realgames.ai and we will take appropriate steps to delete it.

9. Security and Active Monitoring

We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, authentication systems, CDN security rules, App Check enforcement, rate limiting, signed delivery tokens, and automated abuse detection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your account credentials confidential and do not share them with others.

We actively log and analyze access to the Service to enforce our Terms of Service, detect unauthorized use, and protect our content and infrastructure. Access logs, streaming request patterns, and session data may be retained and used in connection with legal proceedings, law enforcement referrals, or cooperation with third-party rights holders. See our Terms of Service for details on enforcement actions we may take.

10. International Transfers

We operate using infrastructure that may be located in the United States and other countries. By using the Service, you understand that your information may be transferred to and processed in countries that may have different data protection rules than your own. We take steps to protect information consistent with this Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice, such as posting the updated Policy with a new effective date. Your continued use of the Service after changes take effect means you accept the updated Policy.

12. Contact

Real Games, Inc.
Email: tv@realgames.ai
Web: HeyRuby.tv